Shipping policy

SHIPPING & RETURNS

Shipping
Orders ship from our distribution partners' warehouses across the continental United States. In-stock items typically ship within 1–3 business days. Delivery is made by UPS, FedEx, or LTL freight carrier depending on the size and weight of the order. Freight shipments may take longer.

Shipping Charges
Shipping is calculated at checkout based on order value and total weight. Orders over 50 lbs ship via LTL freight and are rated accordingly. Oversized, bulk, and freight-class items may require a separate freight quote; if so, we will contact you before processing. 

Backorders and Substitutions
If an item is unavailable, we will contact you with an estimated ship date or offer a comparable substitute of equal or better specification. You may accept the substitute, wait for the original item, or cancel that line for a full refund.

Delivery Issues
Please inspect shipments on arrival. Report damage, shortages, or carrier errors within 5 business days of delivery so we can file a carrier claim. Claims reported after that window may not be recoverable.

Returns — Return Authorization Required
All returns require a Return Authorization (RA). Email Support@wynninnovations.com with your order number, the item(s), quantities, and reason for return. We will issue an RA number and the correct return address for that item — return addresses vary by product, as items ship from different distribution centers.

Items returned without an RA number cannot be processed or credited.

Return Conditions

Requests must be made within 30 days of delivery
Items must be unused, in original manufacturer packaging, and in resalable condition
A restocking fee may apply, and original shipping charges are non-refundable
Non-returnable: special-order and custom-configured items, opened consumables, dated goods, and items marked non-returnable at time of sale
If a return drops your order below a free-freight threshold, the original shipping cost will be deducted from the refund
Refunds
Approved refunds are issued to the original payment method once the return is received and inspected, typically within 5–10 business days. Accounts with approved net terms will be credited to the account.