Shipping policy

SHIPPING & RETURNS

Shipping. Orders ship directly from our U.S. distribution partners. Ground parcels normally arrive 1 to 5 business days after they ship; freight shipments (furniture, pallets, large equipment) ship LTL and typically arrive 3 to 10 business days after they ship, delivered curbside on business days. We ship to the 48 contiguous states; Alaska, Hawaii and U.S. territories are quoted on request. Tracking is emailed as each shipment leaves, and orders with several items may arrive in more than one shipment.

Shipping charges. Shipping is charged by order value in three lanes: standard parcel, bulky items, and freight. Standard parcel rates run from $24.99 on orders under $50 down to $9.99 on orders of $300 or more; bulky and freight items are charged at higher rates. The charge is shown at checkout before you pay. Oversized or unusual shipments can be quoted on request at sales@wynninnovations.com. Government and contract customers ship on the terms of their purchase order or agreement.

Backorders and substitutions. If an item is unavailable, we will contact you with an estimated ship date or offer a comparable substitute of equal or better specification. You may accept the substitute, wait for the original item, or cancel that line for a full refund.

Delivery issues. Please inspect shipments on arrival and report damage, shortages or carrier errors within 5 business days of delivery to sales@wynninnovations.com with your order number and photos. Keep all packaging until the claim is resolved.

Returns. Returns and refunds are governed by our Return and Refund Policy: unused, unopened items within 30 days of delivery with a Return Merchandise Authorization (RMA), a 20% restocking fee unless the return is our error, buyer pays return shipping unless the return is our error, refunds to the original payment method within 10 business days after inspection.